Outlook · AI for Microsoft 365 inboxes
AI for Outlook — Triage, Reply, and Schedule Without Leaving Your Inbox
Connect Arahi to Outlook (Microsoft 365 or Exchange Online) and get an AI agent that drafts replies in your voice, books meetings, files threads, and pushes every customer email into Dynamics, Salesforce, or HubSpot.
- Microsoft 365 + Exchange Online · hybrid Exchange supported
- Shared and delegated mailboxes with per-user permissions
- Private inference · your inbox isn't training data
Why an AI agent in Outlook
Outlook still runs your business. Stop manually running Outlook.
If you work at any org over a few hundred people, Outlook is still where the contracts, customer threads, and execs hang out. It's also where you lose hours every week — on triage, on filing, on copy-pasting threads into Dynamics or Salesforce. An AI agent in Outlook does that work in the background: drafts in your voice, books meetings, syncs to your CRM, and lets the team focus on the actual conversations. Compatible with everything your IT team already locked down.
What it looks like in Outlook
Three things you might ask the agent in Outlook on a normal Tuesday.
- Triage today's inbox. Draft replies for customer threads, file the rest.
47 emails processed · 9 customer drafts ready · 22 filed · 16 newsletters silenced.
Drafted: Re: Renewal terms (Acme Ltd.) — Filed: Newsletters → Read Later
Hi James — happy to extend the renewal terms by 30 days. I've attached the updated SOW with the line items we discussed Tuesday. Want me to set up time with legal to walk through redlines?
- Cover the support@ shared mailbox. Auto-reply to known issues, escalate the rest.
Workflow live on shared inbox. 38 tickets last 24h, 22 resolved by agent.
Shared inbox: support@ — Active 24/7 · escalation rules: 6
Past 24h: 38 tickets Auto-resolved: 22 (58%) Escalated: 16 (avg pickup 8 min) Missed SLA: 0
- Schedule a quarterly business review with our top 5 accounts in May.
5 calendar invites sent · agendas drafted · all confirmed within 24 hours.
Invite: QBR · Acme Ltd. — Tuesday May 14 · 14:00 GMT
Hi James — locking in Tuesday May 14, 2pm GMT for the Q1 QBR. Agenda: usage and adoption review · roadmap preview · renewal planning. Calendar invite sent. Looking forward.
- Log all customer emails this week to the right Dynamics opportunity.
147 emails matched to 23 opportunities · 4 needed disambiguation · all logged.
Dynamics 365 sync · weekly — 147 emails · 23 opportunities
Auto-matched: 143 (97%) Manual review: 4 (resolved by you in 2 min) New opportunities surfaced: 2 (no existing record) Full report attached
What it does in Outlook
- Inbox triage
- Sort, file, and silence threads automatically. Surfaces only what needs your reply.
- Drafts in your voice
- Trains on your sent items so the drafts read like you, not generic.
- Meeting booking
- Detects scheduling intent, proposes Outlook calendar slots, sends invites.
- Sync to your CRM
- Pushes every customer thread to Dynamics, Salesforce, or HubSpot — no copy-paste.
Outlook is one of 1,500+ apps Arahi connects.
Most teams using Outlook also run on the apps below.
- Outlook
- Exchange Online
- Dynamics 365
- SharePoint
- Salesforce
- HubSpot
- Teams
- Excel
Arahi vs Copilot in Outlook.
| Capability | Copilot in Outlook | Arahi |
|---|---|---|
| Drafts in your voice | Microsoft house tone | Trained on your sent items |
| Acts beyond Outlook | Limited | 1,500+ apps · Salesforce/HubSpot too |
| Shared mailbox support | Yes (Copilot E5) | Yes — included in standard plan |
| Filing rules | Hard-coded | By sender, label, project, freely tunable |
Frequently asked
- Does it work with Microsoft 365 and Exchange Online?
- Yes. Hybrid Exchange too. Pure on-prem requires the Arahi Connector.
- How is this different from Copilot in Outlook?
- Copilot summarizes and helps draft. Arahi takes action across Outlook and your other apps — books, files, syncs to CRM, triggers workflows.
- Can I limit which folders/labels it sees?
- Yes — scope by folder, sender domain, or label.
- Does it support shared mailboxes?
- Yes — shared and delegated mailboxes are supported with per-user permissions.
- Is data sent to OpenAI / Anthropic?
- We use private inference with redaction. Your inbox content is never used for model training.
Put an AI agent inside Outlook.
Free to start. Connect Outlook in two clicks. Ask the agent to do something real and watch it happen — in Outlook and in every other app you use.