WhatsApp Business · AI for customer chat
AI for WhatsApp Business — Reply, Qualify, and Convert at Scale
Connect Arahi to your WhatsApp Business account and let an AI agent handle inbound chats — reply in your customer's language, qualify leads, book appointments, and push every conversation into your CRM.
- 100+ languages, auto-detected per message
- Handles voice notes — transcribed and replied to
- Respects WhatsApp's 24-hour rule and template flows
Why an AI agent in WhatsApp Business
Your customers chat. Your team can't.
WhatsApp is the default support and sales channel in most of the world — and the slowest place for SMBs to staff. Inbound chats pile up after hours, in languages the team doesn't speak, in time zones where no one's awake. An AI agent on your WhatsApp Business account picks up instantly: it qualifies leads, books appointments, sends reminders, and answers in the customer's language — then hands off to a human only when needed. Most operators see 30-50% lift in conversion within 30 days.
What it looks like in WhatsApp Business
Three things you might ask the agent in WhatsApp Business on a normal Tuesday.
- Qualify inbound WhatsApp chats and book demos for SaaS prospects.
12 chats handled overnight · 4 qualified · 2 demos booked · all logged to HubSpot.
Lead: +44 7700 900123 · Qualified — Booked: Wed 3pm UK · CRM updated
Customer asked about pricing for a 50-seat plan. Confirmed budget, decision timeframe, and tech stack. Booked the demo with Marcus and pushed contact + transcript to HubSpot under 'qualified inbound'.
- Reply to all customer questions after 6pm so the team isn't pinged at home.
Workflow active 6pm-8am. 28 chats handled overnight. 0 escalations to phones.
After-hours coverage — Active 18:00-08:00 local
Past 7 nights: 142 chats handled Resolved without human: 119 (84%) Queued for morning: 23 (with summary) Urgent escalations: 0 (none met urgency criteria)
- Book salon appointments and send reminders 24 hours before.
Workflow built. 47 appointments booked this week, 92% show rate (up from 76%).
Booking confirmed · Friday 11am — Reminder: Thursday 11am
Hi Lea — confirmed for Friday 11am with Maya, color + cut. Reminder will go 24hrs before. Reply 'change' anytime to reschedule. See you Friday!
- Reply to inbound in any language. Match the customer's language exactly.
12 languages this week. ~3,200 messages, all matched to customer language.
Reply: Olá, Carla — PT-BR · auto-detected
Olá Carla — obrigado pelo contato. Posso confirmar que seu pedido foi enviado hoje pela manhã. Você receberá o código de rastreamento em alguns minutos. Mais alguma coisa?
What it does in WhatsApp Business
- Real conversation
- Multi-turn chats, language auto-detect, voice notes transcribed and replied to.
- Lead qualification
- Score leads on intent, budget, fit. Pass qualified leads to sales with full context.
- Booking inline
- Detects scheduling intent, shares slots, books — without leaving the chat.
- CRM sync
- Every chat logged to Salesforce, HubSpot, or Pipedrive — contact created if missing.
WhatsApp Business is one of 1,500+ apps Arahi connects.
Most teams using WhatsApp Business also run on the apps below.
- WhatsApp Business
- HubSpot
- Salesforce
- Calendly
- Stripe
- Shopify
- Sheets
- Slack
Arahi vs WhatsApp Business' built-in chat.
| Capability | WhatsApp Business' built-in chat | Arahi |
|---|---|---|
| Multi-language replies | Manual setup | Auto-detect, 100+ languages |
| Books appointments | Manual or 3rd-party | Inline, calendar-aware |
| Pushes to CRM | No | HubSpot/Salesforce/Pipedrive sync |
| After-hours coverage | Auto-replies only | Real conversation, real qualification |
Frequently asked
- Do I need WhatsApp Business API access?
- Yes — Arahi connects via the Cloud API or a BSP (we can introduce one). Free tier of WA Business app isn't supported.
- Which languages does it speak?
- 100+ via Claude/GPT-4. Auto-detects per inbound message.
- Can a human take over a chat?
- Yes — escalation rules trigger handoff with full transcript. Agents pick up where Arahi left off.
- Will replies feel robotic?
- Drafts mirror your tone (you provide example replies on setup). Most operators report customers can't tell.
- What about WhatsApp's 24-hour rule?
- Arahi handles session windows correctly and uses approved templates outside the window.
Put an AI agent inside WhatsApp Business.
Free to start. Connect WhatsApp Business in two clicks. Ask the agent to do something real and watch it happen — in WhatsApp Business and in every other app you use.