Connect Infobip to ServiceNow

Automate workflows between Infobip and ServiceNow. No coding required.

What you can automate between Infobip and ServiceNow

  • Create ticket when new message received

    Open a new support ticket automatically when a new message arrives in a channel.

    Trigger
    New message received in Infobip
    Action
    Create ticket in ServiceNow

  • Send message when new ticket created

    Post a message to a channel automatically when a customer submits a support request.

    Trigger
    New ticket created in ServiceNow
    Action
    Send message in Infobip

  • Sync Infobip changes to ServiceNow

    Keep ServiceNow updated when someone mentions you or your team.

    Trigger
    Mention received in Infobip
    Action
    Update ticket in ServiceNow

  • Get Infobip alerts for ServiceNow

    Never miss important ServiceNow updates with instant Infobip notifications.

    Trigger
    New ticket created in ServiceNow
    Action
    Send message in Infobip

What syncs between Infobip and ServiceNow

Customer messages from Infobip automatically create or update tickets in ServiceNow. Your support team responds from one place while customers use their preferred channel.

From Infobip

  • Messages
  • Channel posts
  • Mentions
  • Thread replies
  • File attachments

To ServiceNow

  • Tickets
  • Customer messages
  • Priority levels
  • Assignees
  • Resolution status

How to connect Infobip to ServiceNow

What you'll need

  • An active Infobip account with permission to install apps
  • An active ServiceNow account
  • A free Arahi AI account (sign up takes 30 seconds)
  • Admin or API access in ServiceNow to authorize the connection

  1. Create your Arahi AI account

    Sign up at app.arahi.ai — it takes 30 seconds and starts a 7-day free trial.

  2. Authenticate Infobip

    Grant Arahi permission to read and post messages in your selected channels. You control which channels the integration can access.

  3. Authenticate ServiceNow

    Grant Arahi access to your tickets, contacts, and support queues. You select which ticket views and queues the integration can access.

  4. Choose your trigger

    Select the event that starts your workflow. Popular triggers include: new message received in infobip or new ticket created in servicenow.

  5. Configure the action

    Define what happens when the trigger fires — for example, create ticket in servicenow. Map the data fields between Infobip and ServiceNow.

  6. Test and activate

    Run a test to confirm data flows correctly between Infobip and ServiceNow, then toggle the workflow on. It runs 24/7 with automatic retries and error monitoring.

Why connect Infobip and ServiceNow?

Manually moving data between Infobip and ServiceNow is error-prone and eats into your team's productive hours. Connecting them through Arahi eliminates that overhead — events in one app trigger actions in the other automatically.

  • Create ServiceNow tickets from Infobip messages with a single automated flow
  • Push ServiceNow ticket updates to Infobip channels so agents stay informed
  • Route customer Infobip messages to ServiceNow queues based on content or sender
  • Escalate urgent ServiceNow tickets via Infobip notifications to on-call teams

Tips for your Infobip + ServiceNow integration

  • Use channel-specific triggers to avoid notification overload
  • Use priority-based triggers to escalate urgent tickets automatically
  • Filter by keywords or senders to only sync messages that matter
  • Sync ticket status back so your team always sees the latest state

Who uses the Infobip + ServiceNow integration?

  • Team leads managing multiple channels who rely on ServiceNow for help desk & support
  • Customer support who need real-time data from Infobip
  • Remote teams and customer support collaborating across tools

Frequently asked questions

How do I connect Infobip to ServiceNow?
Sign up for a free Arahi AI account, then click "Add Connection" to authenticate both Infobip and ServiceNow via OAuth. Choose a workflow template — like syncing communication events to help desk & support actions — customize the field mapping, and activate. The entire setup takes under 5 minutes.
What can I automate between Infobip and ServiceNow?
You can automate a wide range of workflows: sync new Infobip events to ServiceNow actions, trigger ServiceNow updates when Infobip data changes, create ServiceNow records from Infobip events, and build conditional workflows with filters and field mapping. Each workflow runs 24/7 with automatic retries.
Is the Infobip and ServiceNow integration free?
Arahi AI includes 100 free actions per month on the Starter plan — enough for most small teams. If your Infobip-to-ServiceNow workflows need more volume, paid plans start at $49/month with unlimited workflows and priority execution.
Is my Infobip data secure when connected to ServiceNow?
Yes. Arahi uses OAuth 2.0 for authentication — we never store your Infobip or ServiceNow passwords. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your communication data is only accessed when a workflow runs, and you can revoke access at any time from your Arahi dashboard.
Can I sync data both ways between Infobip and ServiceNow?
Yes. You can set up workflows that trigger from either Infobip or ServiceNow. For example, create a workflow where Infobip events update ServiceNow, and a separate one where ServiceNow changes sync back to Infobip. Each direction is configured independently so you have full control.
Do I need technical skills to connect Infobip and ServiceNow?
No coding is required. Arahi's visual workflow builder lets you configure triggers, actions, and field mapping with clicks. If you can use Infobip and ServiceNow, you can set up the integration. Most users are running their first workflow within 10 minutes.

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