Gupshup Integration
Connect Gupshup to Arahi's no-code AI agents and automate workflows in minutes.
About the Gupshup integration
Gupshup offers an easy-to-use omnichannel messaging API, advanced bot-building platform and mobile marketing tools. With Arahi AI, you can connect Gupshup to Bird, Bot for Slack, ClickSend SMS and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Communication
- Authentication
- keys
Gupshup automation use cases
- Message → CRM activity log
- Log threaded conversations from Gupshup into the matching CRM contact or account record.
- Channel summary digest
- Summarize busy Gupshup channels at end of day into a digest so nobody has to scroll up.
- Escalation routing
- Auto-route messages containing billing, bug, or churn keywords from Gupshup to the right team.
- New-hire onboarding drip
- Drip onboarding tasks into Gupshup DMs over a new hire's first two weeks — no manual prodding.
Gupshup workflow examples
- Send Gupshup WhatsApp confirmations for Calendly bookings
Agent reads Calendly invitee created events, calls Gupshup template API to send a WhatsApp confirmation with meeting link to the invitee phone.
Calendly booking -> Gupshup Send WhatsApp Template Message.
- Notify Shopify buyers via Gupshup after shipment
Agent reads Shopify fulfillment created events, formats tracking URL, and sends a Gupshup WhatsApp status message to the customer phone number.
Shopify fulfillment -> Gupshup Send WhatsApp Message.
- Route Gupshup chat replies into Freshdesk tickets
Agent captures Gupshup inbound WhatsApp messages, matches contact, and runs Create Ticket inside Freshdesk so the support team handles the conversation.
Gupshup inbound message -> Freshdesk Create Ticket.