Sendbird Integration
Connect Sendbird to Arahi's no-code AI agents and automate workflows in minutes.
About the Sendbird integration
SendBird is messaging-as-a-service. We provide the client SDK and the backend for your app enabling communication among your users. With Arahi AI, you can connect Sendbird to Bird, Bot for Slack, ClickSend SMS and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Communication
- Authentication
- keys
Sendbird automation use cases
- Message → CRM activity log
- Log threaded conversations from Sendbird into the matching CRM contact or account record.
- Channel summary digest
- Summarize busy Sendbird channels at end of day into a digest so nobody has to scroll up.
- Escalation routing
- Auto-route messages containing billing, bug, or churn keywords from Sendbird to the right team.
- New-hire onboarding drip
- Drip onboarding tasks into Sendbird DMs over a new hire's first two weeks — no manual prodding.
Sendbird workflow examples
- Provision Sendbird Users From Auth0 Signups
When Auth0 registers a new user, an Arahi agent calls Sendbird Create Sendbird User with their profile data and enrolls them into the default support channel.
Auth0 signup -> Arahi agent -> Sendbird Create Sendbird User
- Spin Up Sendbird Group Channels From HubSpot Deals
When a HubSpot deal closes won, an Arahi agent calls Sendbird Create Group Channel for the customer team and invites members via Add Members To Group Channel.
HubSpot deal won -> Arahi agent -> Sendbird Create Group Channel
- Moderate Sendbird Channels On Zendesk Abuse Flags
When Zendesk logs an abuse report, an Arahi agent calls Sendbird Ban User from Group Channel and Delete Message to remove the offending content and notify ops.
Zendesk abuse ticket -> Arahi agent -> Sendbird Ban User from Group Channel
Sendbird actions
- Add Members To Group Channel
- Tool to add members to a group channel. use when you need to invite one or more users into an existing group channel.
- Ban User from Group Channel
- Tool to ban a user from a group channel. use when moderating group channels to restrict member access. execute after confirming channel url and user id.
- Create Group Channel
- Tool to create a new group channel. use when you need to start a conversation with specific users. execute after specifying users and optional settings.
- Create Sendbird User
- Tool to create a new user. use when you need to register a user account in sendbird.
- Delete Group Channel
- Tool to delete a specific group channel. use when you have the channel url and want to permanently remove the channel. execute after confirming the channel exists.
- Delete Message
- Tool to delete a specific message in a sendbird group channel. use when you need to permanently remove a sent message after confirming deletion permissions.
- Delete Sendbird User
- Tool to delete a sendbird user. use when you need to remove a user from your sendbird application, optionally permanently.
- Get Count Preference Of Channel
- Tool to retrieve a user's count preference for a specific group channel. use after confirming the user and channel exist to determine whether to display all, unread-only, or mention-only counts.
- Sendbird Get Group Channel Count by Join Status
- Tool to retrieve number of group channels by join status for a user. use when you need counts of invited, joined, and total channels for a specific user.
- Sendbird Get Unread Item Count
- Tool to retrieve a user's unread item counts. use after you need the total unread messages, mentions, and channel counts for a specific user.
- Issue Session Token
- Tool to issue a session token for a user. use when you need to generate or refresh a user's session token.
- Leave Group Channels
- Tool to leave group channels for a user. use when you need to make a user exit one or more joined group channels.
- List Banned Members
- Tool to list banned members in a group channel. use when you need to see which users are banned from a specific group channel.
- List Group Channels
- Tool to list group channels. use when you need to fetch paginated group channels with optional filters.
- List Group Channel Members
- Tool to list members of a group channel. use when you need to paginate through members of a specified group channel.
- List Operators by Custom Channel Type
- Tool to list operators of a channel by custom channel type. use when you need to fetch operators for a specific custom channel type with pagination.
- List Group Channel Operators
- Tool to list operators of a group channel. use after specifying the channel url when needing to paginate through operators.
- List Open Channel Operators
- Tool to list operators of an open channel. use when you have the open channel url and need to fetch its operators. supports pagination via token and limit.
- List Users
- Tool to retrieve a list of users. use after setting up sendbird api credentials to paginate or filter all users in your application.
- Mark All User Messages As Read
- Tool to mark all of a user's messages as read in group channels. use when resetting unread message counts after a user has viewed all messages.
- Mute User
- Tool to mute a user in a group channel. use when you need to prevent a user from sending messages for a specified duration.
- Register Operators by Custom Channel Type
- Tool to register users as operators to channels by custom channel type. use when assigning operator roles for all channels of a specified custom type.
- Register Group Channel Operators
- Tool to register one or more users as operators in a sendbird group channel. use when elevating permissions of existing channel members.
- Register Operators to Open Channel
- Tool to register operators to an open channel. use after creating or updating an open channel when you need to assign operator roles.
- Revoke All Session Tokens
- Tool to revoke all session tokens for a user. use when you need to invalidate all active sessions for security.
- Sendbird View Message
- Tool to view a specific message in a group channel. use after confirming channel url and message id.
- Sendbird View User
- Tool to view user information. use when retrieving details of a specific sendbird user by id.
- Send Message
- Tool to send a message to a group channel. use when you need to post a text, file, or admin message to an existing group channel.
- Unban User from Group Channel
- Tool to unban a user from a group channel. use when reinstating a previously banned user. execute after confirming the user is currently banned.
- Unmute User
- Tool to unmute a user in a group channel. use when you want to restore a muted user's ability to send messages after confirming they are muted.
- Unregister Operators Custom Channel Type
- Tool to unregister operators from channels by custom channel type. use when you need to remove operator roles from users across channels of a specific custom type.
- Update Count Preference Of Channel
- Tool to update a user's unread count preference for a specific group channel. use when you want to include or suppress a channel in the user's unread counts.
- Update Group Channel
- Tool to update group channel information. use when you need to modify channel attributes such as name, cover image, privacy settings, or operator list after channel creation.
- Sendbird Update Message
- Tool to update an existing group channel message in sendbird. use after you need to modify content or metadata of a sent message.
- Update Sendbird User
- Tool to update a user's information. use when modifying nickname, profile image url, activation status, or metadata.
- Sendbird View Group Channel
- Tool to view information about a specific group channel. use when you need channel details after confirming the channel url.
- View User
- Tool to retrieve information about a specific sendbird user. use when you need to fetch detailed user data by their user id.