WATI Integration
Connect WATI to Arahi's no-code AI agents and automate workflows in minutes.
About the WATI integration
#1 Platform For Marketing & Customer Engagement On WhatsApp With Arahi AI, you can connect WATI to Bird, Bot for Slack, ClickSend SMS and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Communication
- Authentication
- keys
WATI automation use cases
- Message → CRM activity log
- Log threaded conversations from WATI into the matching CRM contact or account record.
- Channel summary digest
- Summarize busy WATI channels at end of day into a digest so nobody has to scroll up.
- Escalation routing
- Auto-route messages containing billing, bug, or churn keywords from WATI to the right team.
- New-hire onboarding drip
- Drip onboarding tasks into WATI DMs over a new hire's first two weeks — no manual prodding.
WATI workflow examples
- Add Contact from Shopify new customer
When a Shopify customer is created, WATI Add Contact enrolls them in the WhatsApp audience and Send Session Message confirms the order with tracking info.
Shopify customer -> Add Contact -> Send Session Message
- Send Session Message from HubSpot workflow
When a HubSpot workflow fires, Send Session Message delivers a templated WhatsApp to the contact and Update Contact Attributes records delivery status on profile.
HubSpot workflow -> Send Session Message -> Update Contact Attributes
- Wati update chat status from Zendesk ticket
When a Zendesk ticket is resolved, Wati update chat status closes the matching WhatsApp conversation and Get Teams logs the agent attribution for reporting later.
Zendesk ticket solved -> Wati update chat status -> Get Teams
WATI actions
- Add Contact
- Tool to add a new contact in wati. use when registering a customer's whatsapp number before sending messages.
- Get Teams
- Tool to retrieve a list of teams from wati. use after authenticating when you need to enumerate all available teams.
- Send Session Message
- Tool to send a session message to a specified whatsapp number. use when you need to deliver a free-form text within an active 24-hour session window.
- Update Contact Attributes
- Tool to update attributes of an existing contact. use after confirming the contact exists and you need to modify its custom attributes.
- Wati update chat status
- Deprecated action placeholder for updating chat status.