How a Commercial real estate company Automated Chat Support with Arahi AI

The company

Type

Commercial real estate company

Industry

Real Estate

Team size

25-100 agents

Challenge

Struggling with inefficient manual chat support processes that were slowing growth and increasing operational costs. Their primary concern was agent productivity.

The challenge

Manual chat support was the biggest bottleneck in this commercial real estate company's operations. Their team of 25-100 agents processed hundreds of chat support requests weekly, each requiring multiple steps, cross-referencing against real estate-specific requirements, and coordination between departments. The average chat support request took 45 minutes to complete manually, and the backlog was growing by 15% each quarter. Beyond the time drain, the quality of their chat support output was inconsistent. Different team members followed different procedures, and there was no standardized way to handle edge cases that are common in real estate. A recent audit revealed that 12% of completed chat support records contained errors that required rework — costing the organization an additional $50K annually in correction and remediation efforts. The leadership team recognized that continuing to throw people at the problem wasn't viable and began searching for an AI-powered solution.

The solution

Arahi AI provided the automation backbone this real estate team needed. They deployed a multi-agent workflow that breaks the chat support process into discrete, automated steps — each handled by a specialized AI agent. The first agent monitors triggers from MLS and HubSpot. The second agent analyzes and processes incoming requests using real estate-specific business logic. The third agent executes actions across connected tools and notifies team members via Gmail. The beauty of the no-code approach was speed of implementation. The team had their first agent live within 90 minutes, and the full chat support workflow was operational within a single afternoon. They used Arahi AI's template for real estate chat support as a starting point, customized the business rules to match their specific process, and connected their existing tool stack without writing a single line of code. Within the first week, the agents had processed over 200 chat support instances with high accuracy — more than the team typically handled in a month.

Implementation

2 AI agents deployed in Half a day.

1. Mapped the existing chat support workflow

   Documented every step of the current manual chat support process, including decision points, exceptions, and handoffs between team members. Identified which steps could be fully automated versus those needing human oversight.

2. Built the automation in Arahi AI

   Used Arahi AI's no-code builder to create the chat support workflow: connected MLS and Follow Up Boss as data sources, configured AI decision logic for real estate-specific requirements, and set up automated actions and notifications.

3. Parallel run with manual process

   Ran the AI agents alongside the manual process for one week to compare outputs. The AI matched or exceeded human accuracy on the vast majority of chat support instances, with edge cases automatically flagged for human review.

Results

Key takeaways

• AI-powered chat support automation dramatically reduced manual processing time for this real estate team, freeing staff to focus on high-value strategic work.
• Implementation took less than a day — the no-code approach meant no IT bottleneck or months-long development cycle.
• Error rates dropped significantly, improving data quality and downstream decision-making.
• The ROI was realized quickly, with the solution paying for itself through cost savings and productivity gains.

Frequently asked questions

How did this real estate company automate chat support with Arahi AI?

They connected their existing real estate tools to Arahi AI's no-code platform and configured AI agents to handle their chat support workflow end-to-end. The agents automatically process incoming requests, apply real estate-specific business rules, execute actions across connected tools, and notify the right team members — all without manual intervention.

How long does it take to set up chat support automation for a real estate business?

Most real estate teams are fully operational within 2-3 hours. Arahi AI provides pre-built templates for chat support in real estate that come with industry-optimized defaults. You connect your tools, customize the business rules, and deploy — no coding required.

What results can a real estate business expect from automating chat support?

While individual results vary, real estate businesses can expect significant reductions in manual processing time, improvement in accuracy and consistency, and cost savings. The specific impact depends on your current volume, process complexity, and team size.

Is Arahi AI suitable for real estate companies with strict compliance requirements?

Yes. Arahi AI is designed with enterprise-grade security and compliance in mind. For real estate businesses, the platform supports data encryption, access controls, audit logging, and industry-specific compliance requirements. All AI processing follows configurable business rules that ensure regulatory adherence.

Can I customize the chat support automation for my specific real estate workflow?

Absolutely. While Arahi AI provides pre-built chat support templates optimized for real estate, every aspect is fully customizable. You can modify scoring criteria, routing rules, notification triggers, and decision logic to match your exact process. The no-code builder makes it easy to iterate and refine over time.

What tools does Arahi AI integrate with for real estate chat support automation?

Arahi AI supports 1,500+ integrations, including all major real estate tools. You can connect your CRM, email, chat, databases, document management, and industry-specific software without writing code. Popular integrations for real estate chat support include the tools mentioned in this case study, plus many more.