Delighted Integration
Connect Delighted to Arahi's no-code AI agents and automate workflows in minutes.
About the Delighted integration
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required. With Arahi AI, you can connect Delighted to Formstack, Google Forms, Jotform and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Forms & Surveys
- Authentication
- keys
Delighted automation use cases
- Response → CRM contact
- Turn every Delighted submission into a CRM contact with the source campaign and form tagged.
- Conditional routing by answer
- Route Delighted submissions to different teams based on answer values — no rep has to sort an inbox.
- File upload archival
- Archive Delighted file uploads to cloud storage with response ID and timestamp in the filename.
- Low-score alert
- Alert customer success the moment a Delighted NPS or CSAT score comes in below threshold.
Delighted workflow examples
- Use Create or Update Person from Stripe customers
When Stripe creates a paying customer, call Create or Update Person on Delighted so the account enters the NPS survey cadence automatically.
Stripe customer paid; Create or Update Person runs in Delighted.
- Use Add Person to Autopilot Email from HubSpot
Call Add Person to Autopilot Email on Delighted when a HubSpot deal moves to closed won so the buyer starts the onboarding NPS sequence.
HubSpot deal won; Add Person to Autopilot Email runs.
- Post detractor responses to Slack
Send Delighted detractor submissions into a Slack CX channel with the score, comment, and the HubSpot contact URL so CSMs respond quickly.
Delighted detractor response; Slack channel notified with context.
Delighted actions
- Add Person to Autopilot Email
- Tool to add a person to Autopilot or update their properties for email-based surveys. Use when you need to enroll a person in scheduled email surveys or update their custom properties.
- Add Person to Autopilot SMS
- Tool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS.
- Create or Update Person
- Tool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segmentation.
- Delete Pending Survey Requests
- Tool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
- Delete Person
- Tool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership, survey history, and unsubscribe/bounce status.
- Get Autopilot Email Configuration
- Tool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
- Get Autopilot SMS Configuration
- Tool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamps for SMS surveys.
- List Autopilot SMS Memberships
- Tool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
- List Bounced People
- Tool to retrieve all bounced people for your account, ordered by bounce time (oldest first). Use when you need to identify email addresses that have bounced. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges.
- List People
- Tool to retrieve all people for your account in creation order. Use when you need to list contacts, filter by email or phone number, or paginate through your people database. Supports cursor-based pagination via Link header and optional time-based filtering. Note: email and phone_number filters are mutually exclusive.
- List Survey Responses
- Tool to retrieve all survey responses for your account with pagination support and optional filtering. Use when you need to access survey feedback data, filter by date range, trend, person, or sort by creation/update time. Supports expanding person details and notes.
- List Unsubscribed People
- Tool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first). Use when you need to identify people who have unsubscribed. Supports pagination via per_page and page parameters, and optional Unix timestamp filters (since, until) to restrict results to specific time ranges.
- Unsubscribe Person
- Tool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functionally equivalent to the person clicking Unsubscribe within a survey.