Front Integration
Connect Front to Arahi's no-code AI support reps and automate workflows in minutes.
About the Front integration
Customer communication platform With Arahi AI, you can connect Front to Gorgias, Intercom, ServiceNow and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- oauth
Front automation use cases
- Ticket → engineering bug
- Escalate Front tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Front weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Front tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Front macro for each new ticket based on content similarity to past resolutions.
Front workflow examples
- Create Jira tickets from Front conversations
Close the loop between support and engineering by creating a Jira issue whenever a Front conversation is tagged as a bug, with transcript and customer data included on the ticket.
When a Front conversation is tagged bug, create a Jira ticket with the transcript.
- Post Front SLA breaches to Slack channel
Protect response-time SLAs by pushing every Front conversation that crosses the breach threshold into a Slack channel with conversation link, assignee, and customer tier shown.
When a Front conversation breaches SLA, post the link and assignee to Slack.
- Log Front conversation tags to Google Sheets
Feed support leadership with tag trends by appending every Front conversation close event to a Google Sheet with tags, handle time, assignee, and customer tier per row logged.
When a Front conversation closes, append tags and metrics to Google Sheets.