Zendesk Integration
Connect Zendesk to Arahi's no-code AI support reps and automate workflows in minutes.
About the Zendesk integration
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media. With Arahi AI, you can connect Zendesk to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- oauth
Zendesk automation use cases
- Ticket → engineering bug
- Escalate Zendesk tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Zendesk weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Zendesk tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Zendesk macro for each new ticket based on content similarity to past resolutions.
Zendesk workflow examples
- Form intake to ticket
On Typeform submit, run Create Zendesk Ticket and tag priority based on form answers, posting a link to a Slack triage channel.
Typeform bug report -> Create Zendesk Ticket -> Slack #triage link.
- VIP ticket alerting
When New Zendesk Ticket fires from a VIP account, look up the HubSpot owner and DM them in Slack with the ticket URL.
VIP ticket opens -> HubSpot owner lookup -> Slack DM to AE.
- New-user onboarding
The New User Created trigger in Zendesk writes a matching row to a Google Sheets onboarding tracker and drafts a welcome email.
Zendesk user created -> Sheets tracker row + Gmail welcome draft.
Zendesk triggers
- New User Created
- Triggered when a new user is created in Zendesk.
- New Zendesk Ticket
- Triggers when a new ticket is created in a specified Zendesk view.
Zendesk actions
- Count Zendesk Organizations
- Count the number of organizations in zendesk.
- Create Zendesk Organization
- Create an organization in zendesk.
- Create Zendesk Ticket
- Create a ticket in zendesk.
- Delete Zendesk Organization
- Delete an organization in zendesk.
- Delete Zendesk Ticket
- Delete a ticket in zendesk.
- Get Zendesk About Me
- Get information about the owner account in zendesk.
- Get Zendesk Organizations
- Get all organizations in zendesk.
- Get Zendesk Organization
- Get information about a specific organization in zendesk.
- Get Zendesk Ticket
- Get ticket details from zendesk.
- List Tickets
- List zendesk tickets with pagination and filtering.
- Reply to Zendesk Ticket
- Action to reply to a zendesk ticket by adding a comment.
- Update Zendesk Organization
- Update an organization in zendesk.