Gorgias Integration
Connect Gorgias to Arahi's no-code AI support reps and automate workflows in minutes.
About the Gorgias integration
Gorgias is the ecommerce helpdesk that turns your customer service into a profit center. With Arahi AI, you can connect Gorgias to Front, Intercom, ServiceNow and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- oauth
Gorgias automation use cases
- Ticket → engineering bug
- Escalate Gorgias tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Gorgias weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Gorgias tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Gorgias macro for each new ticket based on content similarity to past resolutions.
Gorgias workflow examples
- Create Gorgias tickets from Shopify issues
Shopify order events flagged as disputes create a Gorgias ticket with order context pre-attached, cutting agent lookup time on inbound replies.
Shopify dispute flagged then Gorgias ticket created with context.
- Post Gorgias SLA breaches to Slack
Gorgias tickets approaching SLA post into a Slack support channel with the oldest tickets and the assigned agent so leads rebalance the queue.
Gorgias SLA warning fires then Slack support channel notified.
- Log Gorgias CSAT into Google Sheets
Gorgias satisfaction responses append rows to a Google Sheets CSAT tracker with agent and rating, powering weekly quality reviews for ecommerce ops.
Gorgias CSAT submitted then Google Sheets CSAT row added.