Canny Integration
Connect Canny to Arahi's no-code AI support reps and automate workflows in minutes.
About the Canny integration
Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. With Arahi AI, you can connect Canny to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Canny automation use cases
- Ticket → engineering bug
- Escalate Canny tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Canny weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Canny tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Canny macro for each new ticket based on content similarity to past resolutions.
Canny workflow examples
- Mirror Intercom conversations into Canny Create Post
When an Intercom conversation is tagged feature-request, Arahi calls Create Post on Canny with the summary and customer attached.
Intercom feature-request tag to call Canny Create Post with summary.
- Post Canny status changes to Slack product
When Change Post Status fires in Canny, Arahi posts the post title, status, and author to a Slack product channel for visibility.
Canny Change Post Status to post title in Slack product channel.
- Create Jira tickets from Canny planned posts
When a Canny post status moves to planned, Arahi creates a Jira ticket linked to the post and attaches top voter details.
Canny post planned to create Jira ticket with voter details attached.
Canny actions
- Add Post Tag
- Tool to add a tag to a specific post. use when you need to categorize or group content by applying an existing tag.
- Delete User
- Tool to delete a user and their comments and votes. use when you need to fully remove a user's account and all associated data (e.g., gdpr compliance).
- Change Post Status
- Tool to change a post's status. use when you need to update a post's workflow stage and optionally notify voters.
- Create Changelog Entry
- Tool to create and optionally publish a new changelog entry. use when you need to add a product update record, control publish timing, and notify users. example: \
- Create Comment
- Tool to create a new comment on a post. use when you have the authorid and postid and want to submit feedback or replies.
- Create or Update User
- Tool to create or update a user in canny. use when you need to provision a new user or synchronize updates to an existing user profile. example: \
- Create Post
- Tool to create a new post on a board. use when you have the boardid and userid and need to submit new feedback.
- Create Tag
- Tool to create a new tag. use when you have the boardid and tag name and need to categorize posts.
- Create Vote
- Tool to create a vote for a post. use when you need to record or migrate a user's vote on a post, optionally setting priority or original creation time. example: create a vote for postid abc123 with voterid user 456.
- Delete Comment
- Tool to delete a comment. use when moderation is required to remove a specific comment by its id. example: \
- Delete Post
- Tool to delete a post. use when you need to permanently remove a post by its id. example: \
- Delete Vote
- Tool to delete a vote. use when you need to remove a user's vote from a specific post by its id. example: \
- List Boards
- Tool to list all boards. use when you need to retrieve every board for your company after authentication.
- List Categories
- Tool to list categories. use when fetching categories for a specific board by its id.
- List Comments
- Tool to list comments for posts, boards, or authors. use after authentication to fetch comments with optional filters.
- List Companies
- Tool to list companies associated with your canny account. use after authentication to retrieve companies with pagination support.
- List Opportunities
- Tool to list opportunities linked to posts. use when you need to fetch customer opportunities synced from crm.
- List Posts
- Tool to list posts with various filters. use after selecting a board or to search/filter posts.
- List Tags
- Tool to list tags. use when fetching tags optionally filtered by board id and handling pagination.
- List Users
- Tool to list end-users in your workspace. use when you need to fetch and paginate through your workspace's users.
- List Votes
- Tool to list votes for a post. use after retrieving post details to view voters.
- Retrieve Board
- Tool to retrieve details of a board by its id. use when you need metadata for a specific board.
- Retrieve Tag
- Tool to retrieve details of a tag by its id. use after obtaining a valid tag id.
- Retrieve User
- Tool to retrieve user details by canny user id, app user id, or email. use when you have exactly one identifier and need full user information. example: \
- Update Post
- Tool to update post details. use when you need to change a post's title, details, eta, images, or custom fields.