Cerner Integration
Connect Cerner to Arahi's no-code AI support reps and automate workflows in minutes.
About the Cerner integration
Cerner (Oracle Health) is a major electronic health records and health information technology platform used across hospitals, clinics, and health systems worldwide. With Arahi AI, you can connect Cerner to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Cerner automation use cases
- Ticket → engineering bug
- Escalate Cerner tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Cerner weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Cerner tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Cerner macro for each new ticket based on content similarity to past resolutions.
Cerner workflow examples
- Draft Cerner documentation with GPT-4
When a Cerner encounter is complete, Arahi AI drafts the progress note from structured data and places it in the provider's Cerner documentation queue.
Cerner closed encounter to GPT-4 progress note.
- Alert Slack on Cerner critical labs
When Cerner reports a critical lab value, Arahi AI notifies a secure Slack care-team channel with the patient MRN masked and the ordering provider tagged.
Cerner critical lab to Slack care-team alert.
- Send Twilio SMS reminders for Cerner visits
Arahi AI pulls Cerner upcoming appointments each night and sends Twilio SMS reminders with intake forms so patients arrive ready.
Cerner upcoming visit to Twilio SMS reminder with intake.