Epic Integration
Connect Epic to Arahi's no-code AI support reps and automate workflows in minutes.
About the Epic integration
Epic is the most widely used electronic health records (EHR) system in the US, used by hospitals and health systems to manage clinical, administrative, and billing workflows. With Arahi AI, you can connect Epic to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Epic automation use cases
- Ticket → engineering bug
- Escalate Epic tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Epic weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Epic tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Epic macro for each new ticket based on content similarity to past resolutions.
Epic workflow examples
- Draft visit notes from Epic encounters
When an Epic encounter closes, Arahi AI pulls structured visit data, drafts a SOAP note with GPT-4, and puts it into the clinician's Epic inbox.
Epic closed encounter to GPT-4 SOAP note in Epic inbox.
- Send Twilio reminders for Epic appointments
Arahi AI reads Epic appointment schedules each night and sends Twilio SMS reminders with check-in links to patients 24 hours ahead.
Epic upcoming appointment to Twilio SMS reminder.
- Alert Slack on abnormal Epic lab results
When Epic returns a critical lab value, Arahi AI flags the result and pings a secure Slack care-team channel with the ordering provider tagged.
Epic critical lab value to Slack care-team alert.