Helpwise Integration
Connect Helpwise to Arahi's no-code AI support reps and automate workflows in minutes.
About the Helpwise integration
Shared Inbox that allows teams to answer all customer queries across multiple channels from a single place in less time. With Arahi AI, you can connect Helpwise to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Helpwise automation use cases
- Ticket → engineering bug
- Escalate Helpwise tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Helpwise weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Helpwise tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Helpwise macro for each new ticket based on content similarity to past resolutions.
Helpwise workflow examples
- Create Helpwise teams from BambooHR support hires
Agent reads BambooHR new hires into the support department, runs Create Helpwise Team with mailbox defaults, and emails login credentials to the manager.
BambooHR new hire -> Helpwise Create Team.
- Register Helpwise webhooks for Slack alerts
Agent iterates Helpwise mailboxes, runs Create Helpwise Webhook against a listener, and posts new conversation events into a Slack support triage channel.
Helpwise Create Webhook -> Slack Post Message.
- Add Helpwise notes from HubSpot deal context
Agent reads HubSpot deal notes flagged support, matches Helpwise conversation by email, and runs Add note to conversation with the deal summary attached.
HubSpot deal note -> Helpwise Add Note to Conversation.
Helpwise actions
- Create attachment
- Tool to upload a new attachment. Use when you need to send a file to Helpwise and receive its attachment metadata.
- Add note to conversation
- Tool to add a note to a conversation. Use after obtaining the conversation_id to provide context.
- Create Helpwise Team
- Tool to create a new team. Use when you need to group users under a team. Use after confirming unique team name.
- Create Helpwise Webhook
- Tool to create a new webhook in Helpwise. Use when you need to receive event notifications for conversations, messages, or other triggers.
- Delete Contact
- Tool to delete a contact. Use when you need to remove an existing contact by its unique identifier. Implements robust endpoint probing similar to DeleteWebhook: tries multiple paths and HTTP methods to accommodate dev-apis variations, with user-scoped fallbacks.
- Delete Helpwise Conversation
- Tool to delete a conversation. Use when you need to permanently remove a conversation by its ID after confirming the ID is correct.
- Delete Mailbox
- Tool to delete a mailbox. Use when you need to remove an existing mailbox by its unique identifier.
- Delete Helpwise Message
- Tool to delete a message. Use when you need to permanently remove a message by its ID after confirming the ID is correct.
- Delete Helpwise Note
- Tool to delete a note from a conversation. Use when you need to permanently remove a note by its ID from a specific conversation after confirming the IDs.
- Delete Signature
- Tool to delete an email signature. Use when you need to remove a specific signature by its unique identifier after confirming its ID.
- Delete Tag
- Tool to delete a tag. Use when you need to remove an existing tag by its unique identifier after confirming the ID.
- Delete Team
- Tool to delete a team. Use when you need to remove an existing team by its unique identifier after confirming the ID and dependencies.
- Delete Template
- Tool to delete a template. Use when you need to permanently remove an email template by its ID after confirming the ID is correct.
- Delete Helpwise Webhook
- Tool to delete a webhook. Use when you need to remove a specific webhook by its ID after confirming the ID is correct.
- Get Attachment
- Tool to retrieve a specific attachment. Use when you need to fetch an attachment by its ID; call after obtaining the attachment ID.
- Get Conversation Attachments
- Tool to retrieve attachments. Use when you need to list all files sent in a given conversation or across your account.
- Get Helpwise Contact
- Tool to retrieve details of a specific contact. Use when you know the contact ID and need full contact information.
- Get Conversation
- Tool to retrieve details of a specific conversation. Use when you need full conversation context.
- Get Conversations
- Tool to retrieve a list of conversations. Use when you need to list and paginate support conversations for display or analysis.
- Get Helpwise Mailbox
- Tool to retrieve details of a specific mailbox by its ID. Use when you know the mailbox ID and need full mailbox information.
- Get Helpwise Mailboxes
- Tool to retrieve mailboxes. Use when you need to list and paginate mailboxes after authenticating.
- Get Helpwise Messages
- Tool to retrieve messages for a specific conversation. Use when you need to list and paginate messages within a conversation context.
- Get Conversation Note
- Tool to retrieve details of a specific note. Use when you know the conversation and note IDs and need full note information.
- Get Conversation Notes
- Tool to retrieve notes for a conversation. Use when you need to fetch all notes associated with a specific conversation after confirming the conversation ID is correct.
- Get Helpwise Tag
- Tool to retrieve a specific tag. Use when you need to fetch the properties of a tag by its ID.
- Get Helpwise Team
- Tool to retrieve details of a specific team by its ID. Use after confirming the team_id.
- Get Helpwise Teams
- Tool to retrieve Helpwise teams. Use when you need to list and paginate all teams for assignment or management.
- Get Helpwise Templates
- Tool to retrieve Helpwise email templates. Use when you need to list and paginate all email templates for your account.
- Get Helpwise Users
- Tool to retrieve Helpwise users list. Use when you need to fetch and paginate agents for assignment.
- Get Helpwise Webhook
- Tool to retrieve details of a specific webhook. Use when you know the webhook ID and need full webhook configuration.
- Get Helpwise Webhooks
- Tool to retrieve Helpwise webhooks. Use when you need to list and paginate all webhook configurations.
- Update Helpwise Contact
- Tool to update an existing Helpwise contact. Use when you need to modify contact details or custom attributes.
- Update Mailbox
- Tool to update an existing mailbox. Use when you need to modify mailbox properties (for example name, address, or default status) after confirming the mailbox_id.
- Update Helpwise Message
- Tool to update an existing message. Use when you need to modify message content by its ID.
- Update Helpwise Tag
- Tool to update an existing tag. Use when you need to modify a tag's name or color after confirming the tag ID.
- Update Helpwise Template
- Tool to update an existing email template. Use when you need to modify template name, subject, or content after confirming the template ID.