LiveAgent Integration
Connect LiveAgent to Arahi's no-code AI support reps and automate workflows in minutes.
About the LiveAgent integration
LiveAgent is a web-based live chat and helpdesk software. It covers all support channels: Email, Live Chat, Call Center, Contact forms, Feedback Forms, Knowledge Base, Social networks(Twitter and Facebook) and integrates them into one enviroment. With Arahi AI, you can connect LiveAgent to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
LiveAgent automation use cases
- Ticket → engineering bug
- Escalate LiveAgent tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when LiveAgent weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag LiveAgent tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best LiveAgent macro for each new ticket based on content similarity to past resolutions.
LiveAgent workflow examples
- Create LiveAgent tickets from Typeform issues
When a customer submits a Typeform bug form, Arahi opens a LiveAgent ticket in the right department and attaches the form fields for agent context.
Typeform bug submitted → LiveAgent ticket created in department
- Post LiveAgent SLA breaches into Slack
Arahi polls LiveAgent ticket age and posts alerts into a Slack channel when response SLAs are about to breach for VIP accounts and priority customers.
LiveAgent ticket near SLA → Slack alert posted with ticket link
- Sync Shopify orders to LiveAgent customer profiles
Arahi enriches LiveAgent contacts with recent Shopify order history so agents see full purchase context and total spend when answering chats and email replies.
Shopify order placed → LiveAgent contact updated with order