OneDesk Integration
Connect OneDesk to Arahi's no-code AI support reps and automate workflows in minutes.
About the OneDesk integration
OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place. With Arahi AI, you can connect OneDesk to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
OneDesk automation use cases
- Ticket → engineering bug
- Escalate OneDesk tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when OneDesk weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag OneDesk tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best OneDesk macro for each new ticket based on content similarity to past resolutions.
OneDesk workflow examples
- Log billable effort with Create Worklog Entry
When Toggl stops a project timer, then call OneDesk Create Worklog Entry on the matching task and append the hours to a Google Sheets billing ledger.
Toggl stops timer then OneDesk Create Worklog Entry logs hours.
- Purge spam with Delete Ticket
When an incoming OneDesk ticket matches spam rules, then call Delete Ticket and Delete Message together and notify the support lead in Slack for audit.
OneDesk detects spam then Delete Ticket removes entry.
- Offboard customers via Delete Customer
When HubSpot marks a churned account, then call OneDesk Delete Customer plus Delete Project and Delete Timesheet to close out the helpdesk footprint cleanly.
HubSpot marks churn then OneDesk Delete Customer closes records.
OneDesk actions
- Create Worklog Entry
- Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
- Delete Attachment
- Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
- Delete Comment
- Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
- Delete Customer
- Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
- Delete Message
- Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
- Delete Project
- Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
- Delete Requirement
- Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
- Delete Task
- Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
- Delete Ticket
- Tool to delete a ticket by its id. use when you need to remove a ticket from onedesk after confirming it's no longer needed. example: {'ticket id': 123}
- Delete Timesheet
- Tool to delete a timesheet by its id. use when you need to remove a specific timesheet after confirming it's no longer needed. example: {'timesheet id': 123}
- Delete User
- Tool to delete a user by its id. use after confirming the user should be removed. example: {'user id': '12345'}
- Delete Worklog
- Tool to delete a worklog by its id. use when you need to remove a worklog entry after confirming it's no longer needed. example: {'worklog id': 123}
- Get Attachments
- Tool to retrieve a list of attachments. use when you need to fetch all attachments from onedesk.
- Get Comment Details
- Tool to retrieve detailed information for a comment by its id. use when you need full comment data after obtaining the comment id. tries multiple endpoints and header/param permutations for compatibility with various onedesk deployments. if no endpoint succeeds, it returns a minimal response containing the requested comment id to avoid hard failure while still executing real api calls.
- Get Comments
- Tool to retrieve all comments. use when you need to list or process existing comments.
- Get Feedback Items
- Tool to retrieve all feedback items. use when you need to list feedback entries for review.
- Get Feedback Details
- Tool to retrieve details of a specific feedback item. use when you have the feedback id and need its full details.
- Get Issue Details
- Tool to retrieve details of a specific issue. use when you have the issue id and need its full details.
- Get Issues
- Tool to retrieve a list of issues. use when you need to fetch all issues from onedesk.
- Get Messages
- Tool to retrieve a list of messages. use when you need to list all messages from onedesk.
- Get Requirement Details
- Tool to retrieve full details of a specific requirement. use when you have the requirement id and need its complete data.
- Get Requirements
- Tool to retrieve a list of requirements. use when you need to fetch all requirements from onedesk.
- Get Task Details
- Tool to retrieve details of a specific task in onedesk. use when you have a task id and need full task information.
- Get Tickets
- Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk.
- Get Timesheet Details
- Tool to retrieve details of a specific timesheet entry. use when you have the `timesheet id` and need full metadata (user, project, hours, dates). tries multiple endpoint/header variants and gracefully falls back in restricted environments.
- Get Timesheets
- Tool to retrieve a list of timesheet entries. tries multiple endpoint variants and header permutations to improve compatibility across onedesk environments.
- Get Worklog Details
- Tool to retrieve details of a specific worklog. use when you have a worklog id and need full worklog information. tries multiple endpoint/header variants and gracefully falls back in restricted environments.
- Get Worklogs
- Tool to retrieve all worklogs. use when you need to list or process existing worklog entries.