Plain Integration
Connect Plain to Arahi's no-code AI support reps and automate workflows in minutes.
About the Plain integration
Customer support for modern tools. Fast, flexible and extendable. With Arahi AI, you can connect Plain to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Plain automation use cases
- Ticket → engineering bug
- Escalate Plain tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Plain weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Plain tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Plain macro for each new ticket based on content similarity to past resolutions.
Plain workflow examples
- Open tickets using Create Thread
When Intercom closes a conversation as bug, then call Plain Create Thread and attach the transcript so engineering triages the issue from the helpdesk queue.
Intercom closes bug then Plain Create Thread opens engineering ticket.
- Identify customers via Get Customer By Email
Before replying to a Plain thread, then call Get Customer By Email to enrich with tier and plan from Stripe so the agent sees context on the response view.
Plain thread opens then Get Customer By Email enriches tier context.
- Offboard users with Delete User on churn
When HubSpot marks an account churned, then call Plain Delete Customer and Delete User for every seat and log the closure to a Notion customer archive page.
HubSpot marks churn then Plain Delete Customer archives records.
Plain actions
- Add Customer To Group
- Tool to add a customer to one or more customer groups. use when you have a customer and groups ready.
- Create Customer
- Tool to create a customer. use after gathering email and full name to provision a new customer in plain.
- Create Thread
- Tool to create a new thread. use after obtaining valid customer identifier.
- Delete Customer
- Tool to delete a customer from the system. use when you need to remove a customer by their id.
- Delete User
- Tool to delete a user from the system. use when you need to remove a user by their id after confirming existence.
- Fetch Company
- Tool to fetch company details by id. use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.
- Fetch Issues
- Tool to fetch external issue links for a customer. use when you need to list all issues across a customer's threads.
- Fetch Tier
- Tool to fetch a tier by its id. use when you have a tier id and need its metadata before proceeding. example: \
- Get Customer By Email
- Tool to fetch customer details by email. use after confirming the email exists to retrieve detailed customer information.
- Get Customer By ID
- Tool to retrieve details of a specific customer by their unique id. use after obtaining the customer's id to fetch their complete record.
- Get Customers
- Tool to fetch a list of customers. use when retrieving multiple customer records with pagination, filtering, or sorting.
- Get Thread By ID
- Tool to fetch details of a specific thread using its unique identifier. use after confirming the thread id is correct.
- Get User By ID
- Tool to fetch user by id. use when you have a valid user id to retrieve detailed user information.
- List Threads
- Tool to list all threads. use when you need to retrieve thread summaries with optional pagination.
- List Tiers
- Tool to retrieve a list of tiers with pagination. use when you need to browse available tiers after determining pagination cursors. example: 'list tiers with first=25'.
- Create Customer Group
- Tool to create a new customer group. use when needing to group customers for segmentation. creates a new customer group with specified name, key, color, and optional externalid.
- List Customer Groups
- Tool to list all customer groups. use when you need to retrieve group metadata with optional pagination or filters.
- List Threads
- Tool to retrieve a paginated list of threads. use when you need to list threads with optional status filtering.
- Remove Customer From Group
- Tool to remove a customer from one or more customer groups. use when you need to revoke memberships.
- Send Message
- Tool to send a new message within a thread. use after identifying the thread and preparing message content.
- Update Company
- Tool to update an existing company's details. use when modifying a company's name or domain.
- Update Thread
- Tool to update a thread's title. use when renaming a thread after confirming its id.
- Upsert Customer
- Tool to upsert (create or update) a customer. use when syncing or ensuring a customer record exists before subsequent actions.