Simplesat Integration
Connect Simplesat to Arahi's no-code AI support reps and automate workflows in minutes.
About the Simplesat integration
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback. With Arahi AI, you can connect Simplesat to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Simplesat automation use cases
- Ticket → engineering bug
- Escalate Simplesat tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Simplesat weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Simplesat tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Simplesat macro for each new ticket based on content similarity to past resolutions.
Simplesat workflow examples
- Send Simplesat CSAT after Zendesk ticket solved
A Zendesk ticket moved to Solved triggers Simplesat to email the customer a one-click CSAT survey, logging the score back to the Zendesk ticket.
Zendesk Solved ticket triggers Simplesat CSAT email then score logs.
- Create or Update Customer from HubSpot
A HubSpot contact create event fires Create or Update Customer on Simplesat so surveys attribute to the right account in reporting.
HubSpot contact create runs Create or Update Customer on Simplesat.
- Post low Simplesat scores to Slack
A Simplesat response below 3 stars posts to Slack #cx with customer, agent, and comment so the team follows up within the same business day.
Simplesat sub-3 star response posts comment to Slack #cx channel.
Simplesat actions
- Create or Update Customer
- This tool creates or updates a customer in simplesat. if a customer with the provided email address already exists, their information is updated; otherwise, a new customer is created.
- Create or Update Team Member
- This tool creates a new team member or updates an existing one if a team member with the same email address is found. it is an independent action that requires only basic team member information (email, first name, last name, and optionally title and phone) and does not depend on any other resource ids.