SupportBee Integration
Connect SupportBee to Arahi's no-code AI support reps and automate workflows in minutes.
About the SupportBee integration
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently With Arahi AI, you can connect SupportBee to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
SupportBee automation use cases
- Ticket → engineering bug
- Escalate SupportBee tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when SupportBee weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag SupportBee tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best SupportBee macro for each new ticket based on content similarity to past resolutions.
SupportBee workflow examples
- Create SupportBee tickets from Typeform
When a Typeform support form is submitted, run Create SupportBee Ticket with the question, requester email, and priority mapped from the form.
Typeform support submit runs Create SupportBee Ticket with priority.
- Auto-assign SupportBee tickets by keyword
When Fetch Emails in SupportBee finds a ticket mentioning billing, Assign Ticket to Team on the finance queue for fast triage.
SupportBee Fetch Emails billing keyword runs Assign Ticket to Team.
- Close SupportBee tickets from Slack reaction
When a teammate reacts with a check mark in Slack, run Archive SupportBee Ticket on the linked ticket to close and archive it.
Slack check reaction runs Archive SupportBee Ticket on linked ticket.
SupportBee actions
- Archive SupportBee Ticket
- Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.
- Assign Ticket to Team
- Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.
- Create Rule
- Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.
- Create Snippet
- Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.
- Create SupportBee Ticket
- Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.
- Create Ticket Reply
- Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.
- Create SupportBee User
- Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.
- Delete Snippet
- Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.
- Delete SupportBee Ticket
- Tool to permanently delete a trashed ticket. use when you need to remove a ticket from trash permanently.
- Fetch Emails
- Tool to retrieve all forwarding email addresses for the company. use when you need to view or manage forwarding emails.
- Fetch SupportBee Labels
- Tool to retrieve all custom labels. use when you need to list labels for ticket categorization.
- Fetch Snippets
- Tool to fetch all saved snippets. use when you need to list available snippets for the company.
- Fetch SupportBee Team by ID
- Tool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid.
- Fetch SupportBee Teams
- Tool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team.
- Get Avg First Response Time Report
- Tool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period.
- Get Replies Count Report
- Tool to get replies count data points over time. use when analyzing agent reply performance over a date range.
- Get Tickets Count Report
- Tool to get ticket count data points over time. use when you need the total number of tickets for a given date range.
- List Ticket Comments
- Tool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history.
- List Ticket Replies
- Tool to list all replies for a specific ticket. use after confirming the ticket id is valid.
- List Tickets
- Tool to list tickets. use when you need a paginated view of tickets with optional filters.
- Mark SupportBee Ticket as Answered
- Tool to mark a ticket as answered. use after sending response to update ticket status.
- Mark SupportBee Ticket as Spam
- Tool to mark a supportbee ticket as spam. use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket id.
- Mark SupportBee Ticket as Unanswered
- Tool to mark a ticket as unanswered. use after confirming the ticket was previously marked as answered to revert its status.
- Search SupportBee Tickets
- Tool to search supportbee tickets. use when you need to find tickets by query with pagination.
- Show Ticket Reply
- Tool to fetch a specific reply for a supportbee ticket. use when you need details of a single reply by ticket and reply ids.
- Show SupportBee User or Customer Group
- Tool to retrieve a user or customer group by id. use when you need details for a specific user or group after confirming the id.
- Trash SupportBee Ticket
- Tool to trash a supportbee ticket by its id. use when you need to remove a ticket into the trash folder.
- Unarchive SupportBee Ticket
- Tool to unarchive a supportbee ticket by its id. use when you need to restore an archived ticket back to active status.
- Unassign Ticket from Team
- Tool to un-assign a ticket from its assigned team. use when you need to remove the current team ownership before reassigning or closing the ticket.
- Unassign User From Ticket
- Tool to unassign the user from a ticket. use when you need to remove the assigned user before reassigning or closing a ticket.
- Unmark SupportBee Ticket as Spam
- Tool to unmark a supportbee ticket as spam. use when a ticket was incorrectly flagged as spam.
- Untrash SupportBee Ticket
- Tool to untrash (restore) a supportbee ticket by its id. use when you need to move a trashed ticket back to active status.
- Update SupportBee User
- Update supportbee user