Syncro Integration
Connect Syncro to Arahi's no-code AI support reps and automate workflows in minutes.
About the Syncro integration
Syncro is the integrated business platform for running a profitable MSP. Enjoy PSA, RMM and remote access in one affordable package. With Arahi AI, you can connect Syncro to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Syncro automation use cases
- Ticket → engineering bug
- Escalate Syncro tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Syncro weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Syncro tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Syncro macro for each new ticket based on content similarity to past resolutions.
Syncro workflow examples
- Open Syncro tickets from Datto RMM alerts
When Datto RMM fires an alert, create a Syncro ticket on the matching customer with the alert type, device, and priority filled in.
Datto RMM alert fires creates Syncro ticket on customer device.
- Invoice Syncro work through QuickBooks
When a Syncro ticket is marked resolved with billable time, create a QuickBooks invoice using the Syncro labor rate and parts list.
Syncro ticket resolved billable creates QuickBooks invoice for customer.
- Text Syncro updates to clients via Twilio
When a Syncro ticket status changes to Ready for Pickup, Twilio sends the client an SMS with pickup hours and the ticket reference number.
Syncro Ready for Pickup sends Twilio SMS with pickup hours.