Trengo Integration
Connect Trengo to Arahi's no-code AI support reps and automate workflows in minutes.
About the Trengo integration
Customer service software With Arahi AI, you can connect Trengo to Front, Gorgias, Intercom and 1,500+ other apps using AI-powered workflows. No coding required — set up triggers, actions, and intelligent automation in minutes.
- Category
- Support & Helpdesk
- Authentication
- keys
Trengo automation use cases
- Ticket → engineering bug
- Escalate Trengo tickets tagged 'bug' to Jira or Linear with full conversation context attached.
- CSAT dip alerts
- Alert support leadership when Trengo weekly CSAT or CES dips below baseline.
- VIP-customer fast lane
- Flag Trengo tickets from high-LTV accounts and route to seniors with SLA countdown in Slack.
- Macro recommendation
- Recommend the best Trengo macro for each new ticket based on content similarity to past resolutions.
Trengo workflow examples
- Create Trengo ticket from Shopify refund request
When a Shopify order is flagged for refund by a customer, create a Trengo ticket assigned to the returns queue with order context applied.
Shopify refund request -> Trengo ticket create
- Post Trengo WhatsApp replies to Slack sales
When a Trengo WhatsApp conversation receives a reply, post the message and contact to a Slack sales channel so reps can jump in.
Trengo WhatsApp reply -> Slack channel post
- Sync Trengo contact to HubSpot CRM
When a new Trengo contact is created from an email or chat, add or update the matching HubSpot contact with channel history included.
Trengo contact created -> HubSpot contact upsert